24-hour acceptance grace
Full refund when cancelled within 24 hours after acceptance if acceptance occurred at least 7 days before the earliest activity.
Booking policy
WingIt standard cancellation policy
Refund eligibility is determined from the earliest booked activity and collected funds. Acceptance of this exact policy version is required at checkout.
When a guest cancels
More than 7 days before
Full refund of collected funds.
2 to 7 days before
WingIt retains half of the gross booking total and refunds collected funds above that amount.
Less than 2 days before
No automatic refund.
Unresolved payment failure
If a scheduled payment fails and is not resolved within 72 hours of notice, the booking is cancelled and the rules above apply to funds already collected.
When a host cancels
A host cancellation before the earliest activity receives a full refund of collected funds.
How refunds are calculated
The preview shown before cancellation uses the booking's full guest total, including activities, add-ons, fees, and applicable Tax. It subtracts refunds already completed or reserved and never refunds more than WingIt successfully collected.
Once the first activity begins, cancellation is unavailable. An administrator can still review a full or partial refund.